Smartphone FAQ

1. Can I sign in to my existing maleflixxx.tv user account?
   Yes, your existing user account, wallet balance, rentals and bookmarks are all accessible on your smartphone.
2. Which smartphones is your system compatible with?
   The system is currently compatible with the iPhone, iPod Touch, iPad and Android.
3. What is the quickest way to find a movie, star, studio or category?
   Tap on the magnifying glass at the top of the page and fill in what you know, we’ll fill in the rest. As an alternative, you can tap the BROWSE menu to browse by studio or category.
4. Where is my current balance?
   Once you sign-in you can see your viewing credit next to your user name at the top of the page.
5. How do I add more viewing credit to my account?
   Tap on your wallet balance at the top of the page once you are logged in, pick the package you want, and enter your credit card details.
6. Why do you keep taking me to the purchase page?
   That’s our way of letting you know that your viewing credit is too low to rent your next selection.
7. Do I have to rent the full movie?
   No, you can rent the full movie or scroll down to rent by scene.
8. Where are my current rentals and bookmarks?
   Tap LIBRARY and select MY RENTALS or MY BOOKMARKS.
9. What do I do if there is an error message when I tap play on my Apple device?
   Tap Settings, scroll down to Safari and turn on Plug-ins.
10. Why does nothing happen when I try to sign in or tap play on my Apple device or smartphone?
    Apple device: Go to settings, scroll down to Safari and turn on both JavaScript and Plug-ins.
    
    Android: Launch browser > tap menu icon > tap "More" > tap "Settings" > tap check box beside "Enable JavaScript". Tap arrow beside "Enable plug-ins" and tap "Always on".
11. My video is stuttering, jumpy, and buffering a lot. How do I fix this?
    Your mobile reception may be poor. Try moving to where the signal is stronger or connect to a Wi-Fi connection if one is available.
12. Can I watch a rental I made on my smartphone on my computer?
    Yes, rentals you make on your smartphone will automatically show up on your computer and vice versa. Simply sign in with the same user name.
13. How do I sign out?
    Tap on your user name at the top of the page or on SIGN OUT on the bottom of the page.
14. How can I suggest a feature for your mobile site?
    We’d love to hear from you! Tap on HELP and select CUSTOMER SUPPORT.
15. These FAQs didn’t answer my question. How do I contact Customer Support?
    Click on HELP and select CUSTOMER SUPPORT or email us at support@maleflixxx.tv.